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Constitution
Download the Meals on Wheels SA Constitution to find comprehensive details on our structure, governance, rules, membership, board composition, financial management and much more.
Code of Ethics and Conduct
We're committed to fostering a positive, safe, and productive work environment, underpinned by our Code of Ethics and Conduct. This document outlines our expectations for all employees and volunteers.
Code of Conduct For Aged Care
Read the Code of Conduct for Aged Care to understand the mandatory standards that guide safe, ethical and respectful behaviour across the aged care sector.
Whistleblower For Aged Care
Discover how the Whistleblower Protections policy supports a safe, transparent and accountable environment.
Statement of Rights
Explore the Statement of Rights to learn about the legal rights of older people receiving aged care services. This document outlines your right to dignity, respect, safety, independence and choice.
Privacy
Read our Privacy Policy to learn how Meals on Wheels SA collects, uses and protects your personal information. This document explains your privacy rights and how we keep your data safe, secure and confidential in line with Australian privacy laws.
Customer Fee Waiver
Explore our Customer Fee Waiver Policy to understand when and how customers may apply for financial assistance.
Customer Feedback
Learn how to share your experience with Meals on Wheels SA through our Customer Feedback Policy. This document details how we handle compliments, concerns and complaints — ensuring your voice helps us continuously improve our services.
Meal Costs and Customer Payment Contribution
Read our Meal Costs and Customer Payment Contribution Policy to understand how Meals on Wheels SA manages payments for meal services and explains how we keep customers informed of price changes.
Speak Up
Our Speak Up Policy encourages anyone connected with Meals on Wheels SA — including volunteers and staff — to raise concerns safely and confidently. Read this document to understand how we protect and support those who speak up about wrongdoing or unsafe behaviour.